Refund Policy

General Return Guidelines:

You can return unsuitable items for an exchange or refund (excluding special offers) within 7 days of the delivery date. Items must be returned in their original packaging, with tags attached, unused, and accompanied by a copy of the order packing slip. Customers are responsible for return shipping costs. To initiate a return for a replacement, refund, or store credit, use our return portal to send the item back to our main warehouse in Canada. Contact us for further instructions.

After 7 days, we are unable to offer a refund. However, if the item is faulty, we will provide a replacement or refund within 30 days.

If a false reason is provided for the return or the item is damaged, RTHMFit Inc. reserves the right to issue a partial refund. All products are inspected before dispatch to ensure they are new and undamaged.

No refunds or exchanges will be processed until the original purchase is received by RTHMFit Inc. It is recommended to use recorded delivery for proof of postage/delivery.

Keep the original packaging for at least 30 days.

How to Return Your Product

To return a product, email us for detailed instructions. Customers must return the product within 7 days from the date of delivery.

When returning an item, ensure you have proof of purchase, such as the confirmation email. The item and any free items that came with it must be:

• Unused (this does not apply if the issue appears after extended use)
• In the original packaging with all contents (e.g., smartwatch, charger, manual)
• In resaleable condition (with protective foil on the screen)
• Clean (deductions may apply)
• Include the order number

Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. Card refunds can take up to 7 days to process, while PayPal refunds can take up to 30 days.

Exchanges

Exchanges depend on current stock availability. If we cannot offer an exchange, we can issue a refund via the original payment method or provide store credit. Customers are eligible for one replacement only.

Disclaimer

Do not rely entirely on this smartwatch. Like any technology, it can make errors. It is not a substitute for medical advice. Always consult your doctor for medical concerns. The watches are water-resistant, but we are not responsible for water damage.

Compatibility

You are responsible for ensuring that the products and services are compatible with your equipment (e.g., a compatible mobile device). Compatibility issues do not constitute a defect under our manufacturer’s warranty.